Category: Learning
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The Curse of Knowledge (And How to Break It)
You know something your client doesn’t. That’s the problem. The curse of knowledge is simple. Once you know something, you can’t unknow it. And as a Salesforce consultant, that gap between what you know and what your client knows can quietly derail an entire meeting. You’re talking about record types, automation logic, or a product…
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Too many books to read? Ask these questions to figure out what to read next.
If you’re like me (a recovering overachiever), you probably have a grab-your-phone-to-start-writing-down-the-title reflex every time someone says “this book is amazing!” Like me, you probably have your reading list neatly organized in Evernote, Google Docs, iPhone Notes, or in (insert organization tool). And if you’re like me, that list probably has over 100 books in…